Privacy policy

Overview

Ralph & Grandsons (ABN 69 750 648 427) respects your privacy. This policy explains what personal information we collect, how we use it and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect information we need to respond to you and deliver our services. This may include:

• your name, business name, email address and phone number
• the details you share about your project or enquiry
• records of our emails, calls and meetings with you
• billing details needed to issue invoices

Our website does not use advertising or tracking cookies. Our hosting provider may keep standard technical logs, such as IP addresses and browser types, for security and performance.

How we collect it

We collect information when you send an enquiry through our website, email or call us, meet with us, or become a client. We collect it directly from you wherever possible.

How we use it

• to respond to your enquiry and arrange a consultation
• to prepare proposals, deliver projects and provide support
• to issue invoices and keep business records
• to meet our legal obligations

We will not sell your personal information or use it for unrelated marketing. If we ever send occasional updates, you can opt out at any time.

Who we share it with

We only share personal information with trusted service providers who help us run the business, such as our website host, email provider and accounting software, and only as far as needed for them to provide that service. Some of these providers store data on servers outside Australia, including in the United States. We choose providers with appropriate security and privacy protections.

We may also disclose information where required or authorised by law.

Information we access for clients

Some projects require us to access information held by our clients, for example patient or customer records within a system we are integrating. When this happens we:

• only access what is needed to do the work
• follow the client's privacy obligations and instructions
• keep that information confidential and never reuse it on other projects
• do not keep copies once the work no longer requires them

Storage and security

We store information using reputable, secure services with access limited to people who need it. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we delete or de-identify it when it is no longer needed for our business or legal purposes.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below. We will respond within a reasonable time, usually 30 days.

Questions and complaints

If you have a question or concern about how we have handled your personal information, please contact us first so we can try to resolve it:

Phone: 0422 871 855
Email: enquiries@ralphandgrandsons.com

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.